Our Quality Assurance... Order with confidence from Tulips N More. We select and ship only the finest quality bulbs and perennials. We pack them carefully to ensure that they arrive to you safely. Although we try not to make errors, they occasionally do occur. If you are not pleased with your purchase or encounter an error, send an email or to our Customer Service Department: TulipsnMore Customer Service. We will be happy to help you. Your order is very important to us, and we want you, the customer, to be completely satisfied. We must be notified of all problems, shortages, etc. within five working days of receipt of order. All returns should obtain prior authorization by contacting our customer service department or return shipments may not be accepted.